Shipping, Returns, and Exchanges
Our shipping methods include:
- Free Shipping on US orders $50+
- Standard USPS First Class Package (3 business days)
- Priority Mail (2 business days)
- Priority Mail Express (1 business day)
Our customers' satisfaction is our number one priority.
If you are not satisfied with your online purchase, you may return items within 30 days of the original purchase date. Please note that items purchased from our online store cannot be returned or exchanged in a retail or concept/pop-up store. If you've purchased our product(s) from a retailer and wish to return them, please contact the retailer directly. To receive a refund, items must be returned in their original, unused condition with the original tags attached.
To initiate a return and request a refund, please follow these instructions:
- Email a copy of your online proof of purchase (receipt) along with the order number to firstname.lastname@example.org, and let us know the reason for your return.
- Mail the unused merchandise, with the original tags still attached, and the printed proof of purchase (receipt) to Hooray Sock Company at 530 Alameda del Prado, #C236, Novato, CA 94949. Please be aware that for all returns, you are responsible for covering the shipping charges and for shipping the product back to us.
You can also exchange any product that is in new condition, in its original packaging and accompanied by a proof of purchase as long as you ship it to us and it is received by us within ninety (90) days from the date of purchase. The exchange would be good for a product of equal or lesser value. An exchange is only available for products purchased on our Site. Any difference in the price paid for the original merchandise versus the retail price of the replacement merchandise will be refunded to you.
For all exchanges, it is your responsibility to pay for all shipping charges and to ship the product to Hooray Sock Company 530 Alameda del Prado, #C236, Novato, CA 94949. We are not responsible for any returns or exchanges which do not arrive at our office.
Have a question about Shipping, Returns, or Exchanges?
Email us at email@example.com