Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 3-5 business days. If you need your order faster, we offer Priority Mail (2-3 days) and Priority Mail Express (1-2 days) options at checkout.

We offer free standard shipping on orders $50 and over. For orders under $50, shipping starts at $4.95 for standard delivery (3-5 business days). Faster options are available: Priority Mail is $8.95 (2-3 days) and Priority Mail Express is $24.95 (1-2 days). View our full Shipping Policyfor complete details.

Yes! We offer free standard shipping on all US orders over $50. Orders under $50 start at just $4.95 for standard shipping.

We currently do not ship internationally, but we are working on expanding to other regions this year.

Our socks are unisex by design and available in three sizes:

Small: US women's shoe sizes 4-10
Large: US men's shoe sizes 8-12
One Size Fits Most: Fits US women's shoe sizes 4-10

Check individual product pages for specific sizing details, as some styles may only be available in select sizes.

To keep your socks looking and feeling their best:

• Machine wash cold
• Tumble dry low
• Do not iron

Our socks are made with a premium cotton-spandex blend designed to maintain their shape and comfort with proper care.

Absolutely. We use Shopify's secure checkout, which is PCI-DSS compliant - the same security standard used by major banks and credit card companies. Your payment information is encrypted and never stored on our servers. We never see or have access to your full credit card details.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for fast checkout. All payments are processed securely through Shopify's encrypted checkout.

No, we never store your credit card information. All payment details are processed directly through Shopify's secure payment system and are never saved on our servers. For your security, we never have access to your full card number.

If your payment doesn't go through, you'll receive an error message at checkout explaining the issue. Common reasons include incorrect card details, insufficient funds, or your bank declining the charge. Double-check your information and try again, or try a different payment method. If you continue to have trouble, please contact us at info@hooraysocks.com and we'll help resolve it right away.

Yes! All our products are covered by a quality guarantee against manufacturing defects. If you notice any defects such as loose stitching, mis-stitched threads, or premature holes within 30 days of receiving your order, we'll replace them at no charge. Simply email us at info@hooraysocks.com with a photo of the defect and your order number, and we'll send you a replacement right away. Please note that our warranty covers manufacturing defects only, not normal wear and tear or damage from improper use.

Our 30-day quality guarantee covers manufacturing defects from the date you receive your order. We don't offer extended warranties beyond this period, as socks are designed for regular wear and will naturally show signs of use over time with normal washing and wearing.

Yes! We want you to love your socks. If you're not completely satisfied, you can return unused items in original condition with tags attached within 30 days of delivery for a full refund.

To request a refund:

1. Email info@hooraysocks.com with your order number and reason for return
2. Mail your items with proof of purchase to: 4104 24th Street #948, San Francisco, CA 94114
3. You're responsible for return shipping costs

Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method.

Important notes:

• Online purchases must be returned by mail (not to retail stores)
• Items purchased from retail partners must be returned to that store
• View our complete Refund Policy for full details.

You have 30 days from the date you receive your order to request a refund. Items must be unused and in original condition with tags attached.

For health and hygiene reasons, we can only accept returns of unworn socks in their original packaging with tags attached. We cannot accept returns of items that have been worn, washed, or had tags removed. Gift cards are also non-refundable. If your socks arrived damaged or defective, please contact us at info@hooraysocks.com within 30 days - that's covered under our quality guarantee, not our return policy.

You're responsible for return shipping costs. We recommend using a trackable shipping service for items over $75. Please note that original shipping charges are non-refundable - if you received a refund, the cost of return shipping will be deducted from your refund amount.

Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method. You'll receive an email confirmation when your refund has been processed. Please allow additional time for your bank or credit card company to post the refund to your account.