You’ll get an order confirmation as soon as you check out, and a shipping email with your tracking link once your order leaves our warehouse. When your order is out for delivery, you’ll get another email, and one more when the carrier marks it delivered. We also send a care guide email a little while after you order. It’s about looking after your socks and isn’t a shipping update, so your tracking link is the best place to see where your order is. If your tracking hasn’t moved in a few days, or says delivered but nothing has arrived, email us at info@hooraysocks.com with your order number and we’ll look into it.

Orders usually ship from our fulfillment partner in California within a few business days. It can take a little longer during sales, product launches, and the holidays. Once your order ships, you’ll get an email with your tracking link. Delivery time depends on the carrier and where you live, and orders usually arrive sooner on the West Coast. We can’t guarantee a delivery date, so your tracking link is the best place to see where your order is. Faster shipping options may be available at checkout for an extra cost.

We offer free standard shipping on US orders of $50 or more after discounts are applied. For orders under $50, shipping is calculated at checkout based on your order and location. Faster options may cost extra, and free shipping may not apply to them. You’ll see your options and prices before you pay. View our full Shipping Policy for more details.

Yes! We offer free standard shipping on US orders of $50 or more after discounts are applied. Orders under $50 have shipping calculated at checkout.

Not at the moment. We currently ship to all 50 US states.

We don't offer gift wrap at the moment. Returns on gift orders are refunded to the original payment method, like any other return. If you received an item as a gift and would like to exchange it, email us at info@hooraysocks.com.

Our Hooray Socks are designed in San Francisco and made in South Korea, by a manufacturing partner we've worked with for years. Our Handpicked from Japan collection is a small, curated selection of premium socks made in Nara, Japan. Questions about how our socks are made? Email us at info@hooraysocks.com.

Our socks are unisex by design. Most of our styles come in these sizes:

• Small: fits US women’s shoe sizes 4-10
• Large: fits US men’s shoe sizes 8-12
• One Size Fits Most: fits US women’s shoe sizes 4-10 and US men’s shoe sizes 6-10
• Kids: approximately fits children ages 7-8, US kids shoe sizes 1-3

Our Handpicked from Japan socks are sized separately: Small fits US women’s shoe sizes 5-8, and Medium fits US women’s shoe sizes 8.5-11 or US men’s shoe sizes 7-9.

Check each product page for details, as some styles come in select sizes only.

To keep your socks looking and feeling their best:

• Machine wash cold
• Tumble dry low
• Do not iron
• Wash inside out

They’re a cotton-spandex blend, made to keep their shape with proper care.

These socks are made in Nara, Japan, from natural fibers like cotton and linen, so they need a little extra care:

• Machine wash cold
• Skip the dryer and lay flat to dry
• Dark colors may fade or bleed slightly in the first few washes

Yes. Payments go through Shopify’s secure checkout, which is PCI-DSS compliant and encrypts your payment information. We never see or store your full card number.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for fast checkout. All payments are processed securely through Shopify's encrypted checkout.

No. Your card details go straight to Shopify’s secure payment system, and we never see or keep your full card number.

If your payment doesn’t go through, checkout will show an error message explaining why. Common reasons are incorrect card details, insufficient funds, or your bank declining the charge. Double-check your details and try again, or try a different payment method. If you’re still stuck, email us at info@hooraysocks.com and we’ll help get it sorted.

Yes! If your socks have a manufacturing defect, like loose or mis-stitched threads or an early hole, email us at info@hooraysocks.com within 30 days of receiving your order. Include your order number and a photo, and we’ll replace them at no charge. The guarantee covers manufacturing defects only, not normal wear and tear or damage from improper use.

We don’t repair socks, but we hope you’ll give it a try! After lots of wear and washing, even great socks wear thin eventually, and a small hole is easy to mend. Darning is simple and kind of fun, and a quick search for “how to darn socks” will turn up plenty of tutorials. If a hole shows up within 30 days of receiving your socks, that’s covered by our guarantee, so just email us.

Yes! We want you to love your socks. If you’re not happy with them, you can return unworn socks in their original packaging with tags attached within 30 days of delivery for a refund of the item price.

To request a return:

• Email info@hooraysocks.com with your order number and the reason for your return.
• Mail your items, with your order number or proof of purchase, to: Hooray Sock Co., c/o Golden Gate Fulfillment, 30321 Whipple Road, Union City, CA 94587
• You pay for return shipping.

Once we receive and inspect your return, we’ll process your refund to your original payment method within 5-10 business days.

Good to know:

• Online orders need to be returned by mail, not to retail stores.
• If you bought from a retail partner, please return the item to that store.

View our complete Refund Policy for full details.

You have 30 days from the date your order is delivered. Socks need to be unworn and in their original packaging with tags attached.

For health and hygiene reasons, we can only accept unworn socks in their original packaging with tags attached. We can’t accept socks that have been worn, washed, or had their tags removed. Sale items and gift cards are final sale and can’t be refunded.

If your socks have a manufacturing defect, email us within 30 days of delivery. That’s covered by our quality guarantee, not our return policy. If your package arrives damaged or doesn’t arrive, email us within 7 days of the delivery date shown in your tracking.

You do. Original shipping charges aren’t refundable. We recommend a trackable shipping service, especially for orders over $75.

Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method. You'll receive an email confirmation when your refund has been processed. Please allow additional time for your bank or credit card company to post the refund to your account.