If you can't find the information you're looking for here, please contact us at email@example.com.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for domestic US orders over $50. Check the cart to see the current deal on free shipping.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Warranty & Repair
All our products are subject to quality control.
Our warranty covers any manufacturing, design, or material defect. Please notify us within 30 days of noticing any defects. It does not cover improper use or other issues that are not attributable to a manufacturer defects.
Although we check each pair of socks we ship, sometimes manufacturing defects do occur and sneak past us. If your product has loose or mis-stitched threads, or if your socks have developed holes after only a few wears, please email us at firstname.lastname@example.org. Please provide a photo of the defective product, and we'll be happy to send out a replacement.
Due to the nature of our product, we do not offer an extended warranty past 30 days of purchase.
Returns & Refunds
Yes — Our customers' satisfaction is our number one priority.
If you are not satisfied with your online purchase, you may return items within 30 days of the original purchase date. Please note that items purchased from our online store cannot be returned or exchanged in a retail or concept/pop-up store. If you've purchased our product(s) from a retailer and wish to return them, please contact the retailer directly. To receive a refund, items must be returned in their original, unused condition with the original tags attached.
To initiate a return and request a refund, please follow these instructions:
- Email a copy of your online proof of purchase (receipt) along with the order number to email@example.com, and let us know the reason for your return.
- Mail the unused merchandise, with the original tags still attached, and the printed proof of purchase (receipt) to Hooray Sock Company at 530 Alameda del Prado, #C236, Novato, CA 94949. Please be aware that for all returns, you are responsible for covering the shipping charges and for shipping the product back to us.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Return & Exchanges policy and our Terms of Service to see if you're eligible for a refund.
All shipping costs associated with returns or exchanges are handled by the customer.